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SME, Support Systems Specialist

Scale AI

From the posting

Scale is looking for a Support Systems & Routing Specialist to own and optimize the core infrastructure powering our contributor support operations. In this role, you will be responsible for configuring and maintaining systems like Zendesk, designing routing logic, and building scalable frameworks that ensure tickets are assigned accurately and efficiently. As our operations continue to grow...

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Posted by Scale AI on its own hiring page. First seen 25 Oct 2026, last confirmed 25 Oct 2026. Details may have changed: check the original before you apply.

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